+25% in customer satisfaction
An operations team had the lowest CSAT score and the highest turnover across the organization. An assessment revealed lack of clarity on the team, very high WIP, lots of context switching, and a lack of ability to estimate accurately.
Uplevel’s change experts worked with the team to begin implementing kanban instead of scrum, limiting WIP, using SLAs to communicate expectations to customers, and redistributing task ownership. In addition to the increase in customer satisfaction, the team was able to reduce its breached SLAs by 80%.

Change enablement FAQs
What kind of support can we expect during the engagement?
Our team provides hands-on guidance while respecting your organization's unique context. We help you apply the WAVE framework, implement measurement strategies, and develop leadership capabilities. Our goal is to transfer knowledge and skills to your team for long-term success. Typically, for engineering leaders, this looks like a biweekly engagement with a Uplevel consultant.
Our team is resistant to change. How does Uplevel handle this challenge?
How long does it typically take to see results?
Organizational change is an ongoing journey rather than a fixed destination. However, our framework is designed to deliver incremental improvements that teams can build upon. We focus on creating early wins that demonstrate value while laying the groundwork for sustained cultural transformation. Teams can see results of their quick wins a sprint or two after they implement change and continue to see improvements for months and years to come.
What level of involvement is required from engineering leaders?
How do you ensure changes are sustainable?
Keep Reading
More information about Uplevel's engineering dashboard